|
service ranges...
|
|
Pre-installation
Consultation
 System Identification and Configuration
Working closely with you, we will assist in
analysing your requirements and identify the most suitable configuration of system
and environment for
your application.
The importance of the location and siting of a
videoconferencing or presentation system can sometimes be overlooked.
Our experts can provide full site surveys
resulting in a detailed report listing recommendations for the location's lighting, decor,
furniture and layout
Having established your requirements, our consultants can
work with you in the preparation of
tender and procurement documents, to help you ensure you specify your
exact requirements in technical terms.
ADV Communications has direct
access to our manufacturing partners' own integrated
services divisions. Subsequently, we are able to work with the engineers,
designers and developers of the products and solutions we are proposing in
order to ensure that the solution we recommend fits your requirements
exactly.
|
|
Installation
 Project Management
ADV will assign a senior project manager
to your project and they will oversee the configuration, ordering, delivery and
installation of your systems from start to finish.
Once delivered, a member of our technical team
will carry out the installation, configuration and testing of your systems, at your
convenience and to your full satisfaction.
Once installation has been completed a brief
orientation will be carried out to ensure that the system's
administrators have a basic understanding of the controls and features of the
systems and peripherals installed.
|
|
Training
 Initial Training
Following the system's installation your project
manager will arrange with you a convenient date or dates for formal training
courses to be carried out for the system users, administrators and on-site
technical support.
This training can be carried out either remotely
or on-site, depending on the systems and your own requirements.
Further courses based on a
host of different subjects can be arranged and supplied in conjunction with
ADV's own training experts.
|
|
Support
 Programs
A variety of support programs are available,
through ADV Communications, to protect your initial investment and to ensure the
continuing operation of your systems.
All of our supported clients have access to immediate
telephone support, which enables our team to provide guidance in identifying and
rectifying problems and technical issues.
If a fault cannot be fixed over the telephone,
then our trained technicians will provide swift on-site support to diagnose and
repair the fault and arrange, where necessary, for replacement parts or software.
Our technical staff have direct access to
the system manufacturer's
own technical and support staff.
This enables us to discuss any issues with the manufacturers own technicians, systems engineers and
designers.
|
|
Warranties
All of our solutions and systems ship with standard
software and hardware warranties, where applicable, providing protection against system failure with
replacement parts and software "bug fixes".
Enhanced warranty options are also available
extending the period of cover, upgrading the replacement parts and software options and
enabling you to renew support for long-term protection.
|
| |
For full details of the
entire range of support services please contact
us.
|
|
